1. How to Download TongbaoVPN for macOS
Q: Where can I safely download the TongbaoVPN macOS client?
A: Visit the official TongbaoVPN website: https://www.tongbaovpn.com/download. The page will automatically detect macOS and provide a
A: Visit the official TongbaoVPN website: https://www.tongbaovpn.com/download. The page will automatically detect macOS and provide a
.dmg installer.Handling Browser & System Security Prompts
Q: What should I do if Safari shows a "Cannot verify the developer" warning?
A: TongbaoVPN has passed Apple Notarization. If you encounter this prompt, follow these steps:
A: TongbaoVPN has passed Apple Notarization. If you encounter this prompt, follow these steps:
| Scenario | What to Do |
|---|---|
| Safari download warning | Click "Keep File" → Double-click the file in the "Downloads" list. |
| First launch shows "Cannot verify the developer" | Open "System Settings > Privacy & Security" → You will see "Allow TongbaoVPN to run" near the bottom → Click "Open Anyway". |
| macOS shows "'TongBaoVPN.pkg' has been blocked" | Click "Open System Settings" → Go to "Privacy & Security" → Click the "Allow" button. |
2. How to Install TongbaoVPN
Q: What should I keep in mind during installation?
A: The entire process takes about 1 minute. Follow these steps:
A: The entire process takes about 1 minute. Follow these steps:
| Step | Instructions |
|---|---|
| ① Mount the disk image | Double-click the downloaded TongBaoVPN.dmg file. A virtual disk will appear on your desktop. |
| ② Drag to install | Drag the "TongbaoVPN" icon into the "Applications" folder. |
| ③ First launch | Find TongbaoVPN in Launchpad. On the first launch, you will be prompted to enter your macOS password to authorize the VPN configuration. |
| ④ Done | Once the login window appears, the installation is complete. You can eject and delete the .dmg file. |
3. How to Register / Log In for the First Time
Q: What if I don't have an account?
A: When you first launch the TongbaoVPN client, you can start a free trial immediately -- no registration required. Once you are satisfied with the trial, click "Renew" to be redirected to the registration page. No personal information is needed to sign up. Enter the invitation code "FIPF7CW" during registration to receive an extra 3 days of free usage.
A: When you first launch the TongbaoVPN client, you can start a free trial immediately -- no registration required. Once you are satisfied with the trial, click "Renew" to be redirected to the registration page. No personal information is needed to sign up. Enter the invitation code "FIPF7CW" during registration to receive an extra 3 days of free usage.
4. How to Connect to the VPN
Q: What should I do if the connection fails?
A: After logging in, the client will automatically recommend the best server. You can also manually select a server from "Global Nodes" → then click "One-Click Connect".
A: After logging in, the client will automatically recommend the best server. You can also manually select a server from "Global Nodes" → then click "One-Click Connect".
5. Frequently Asked Questions (FAQ)
| Question | Solution |
|---|---|
| Installation failed / Can't drag to Applications? | Check "System Settings > Privacy & Security" and make sure installation from "App Store and Identified Developers" is allowed. |
| No internet access after connecting? | Try switching to a different server or restarting the client. Make sure the "Network Extension" permission has been granted in system settings. |
| How many devices can I use with one account? | Up to 6 devices can be connected simultaneously. Works across Mac, iOS, Windows, and Android. |
| How do I renew my subscription? | Click "Upgrade / Renew" in the bottom-left corner of the client → Choose a plan and pay via WeChat. |
6. Customer Support
Q: How can I contact customer support?
A: TongbaoVPN offers 24/7 customer support in both Chinese and English:
A: TongbaoVPN offers 24/7 customer support in both Chinese and English:
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In-app "Live Chat"
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Telegram group: https://t.me/tongbaovpn
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Twitter DM: @TongbaoVPN
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